KEEPING YOU SAFE THROUGH COVID-19 – WE’RE GOOD TO GO

Coronavirus Updates 

 

We are thrilled to be able to open our doors to guests once again, and we are very aware of the need to provide safety for both our guests and staff at this time whilst still ensuring you have a restful and beautiful stay in South Yorkshire.

As we are all aware COVID-19 has brought many challenges to our ways of life. So, in order to make your stay at Hooton Pagnell Hall a most pleasant, safe and memorable one, we have made a few changes to our operations and would like to take this opportunity to share these with you. Thank you for your co-operation and understanding of these measures whilst the present government guidelines are in place.

Staff

– Will have their temperatures checked daily.

– Will not be allowed to enter if their temperature is above 38 degrees.

– Will avoid physical contact with guests and other staff and practice 2-metre social distancing.

– Will wear a mask when inside Hooton Pagnell Hall common areas and kitchen.

– Will wash and sanitise hands frequently.

– Our office has been relocated to continue to enable social-distancing procedures.

 

Personal Hygiene and PPE

– Hand sanitiser dispensers and wipes have been placed in all bedrooms and common spaces.

– Social distancing signs and hand sanitisation reminders are displayed in common areas.

– Public toilets are off-limits and we ask kindly that guests are to use toilets in their rooms.

– Face masks are placed in all guest bedrooms.

– Guests are required to wear masks in common areas, except when eating or drinking.

– Guests are required to maintain 2-metre social-distancing from other guests.

 

Rooms

– All non-essential items have been removed from rooms. 

– All sheets, towels, linen etc are laundered and sanitised in a high-heat wash.

– Staff will wear masks when handling clean linen.

– All touchpoints are sanitised, including but not limited to light switches, remotes, and bedside lamps.

– All toiletries will be for guest use only and will be disposed of upon checkout.

– Unused PPE items will be discarded after departure.

– Bedrooms are additionally sanitised via disinfecting aerosolisation. 

 

Common Areas

– Will undergo frequent sanitisation by staff when in the building.

– All furniture, cushions and common spaces will also be additionally sanitised by disinfecting aerosolisation.

– Non-essential items that pose extra contamination risks such as magazines and touchpoints etc. will be removed from the building.

– Hand sanitising wipes and sanitiser dispensers are in all areas so guests can use as needed

– We have created a second seating area to accommodate for social-distancing, with your relaxation in mind.

 

Breakfast

– We have now placed a small dining table and chairs in each room and your breakfast will be placed outside your room door each morning at the time of your choosing between 8 and 10 am.

– All condiments and utensils will be single-use and will be disposed of on your departure.

 

Check-in and Check-out

– All guests or visitors will be asked to complete a pre-arrival health questionnaire to be returned to Hooton Pagnell Hall at least 24 hours prior to arrival.

– On arrival, we will take your temperature and if this reads above 38 degrees, regrettably we will be unable to continue with check-in and you will be refunded any monies you have paid.

– Please do not check-in if you have a temperature over 38 degrees or feel unwell. Please kindly call or email us to let us know and we will arrange a full refund for rooms cancelled up to 4 pm the day
before arrival.

– For contactless check-in and check-out, guests can pre-pay and pay outstanding bills via an online bank deposit link before departure.

Hotel stays are still safe and comfortable so long all hotel users are prepared to follow the simple guidelines.

 

In a changing world, we still value greatly your visit! Our team is completely available to serve you at all hours for your convenience. Though you may not see us all the time, we are always on the property and ready to help make your stay at Hooton Pagnell Hall all the more relaxing and enjoyable. We look forward to seeing you soon!

Warmest regards, 

The team at Hooton Pagnell Hall.